Privacy Policy

Effective Date: [January 2026 ]

Purely Baskets & Blooms ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or interact with us online.

By using our website or services, you consent to the practices described in this Privacy Policy.

We may collect the following types of information:

When you place an order, contact us, or subscribe to our communications, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Recipient details (name, address, message card text)
• Payment information (processed securely through third-party payment providers; we do not store credit card details)

We may automatically collect limited non-identifying information such as:

• IP address
• Browser type
• Device information
• Pages visited and time spent on our website

This information is used to improve our website functionality and customer experience.

We use your information to:

• Process and fulfill floral orders
• Communicate with you regarding orders, inquiries, or customer service
• Arrange deliveries and coordinate with couriers
• Improve our products, services, and website
• Send occasional updates or promotions (you may opt out at any time)
• Comply with legal and regulatory requirements

We respect your privacy and do not sell or rent your personal information.

Your information may be shared only when necessary with:

• Delivery partners and couriers (for order fulfillment)
• Payment processors (to securely process transactions)
• Service providers that assist with website hosting, analytics, or communications
• Legal authorities if required by law

All third parties are required to protect your information and use it only for the purposes specified.

Our website may use cookies or similar technologies to:

• Enhance website performance
• Remember user preferences
• Analyze website traffic

You can choose to disable cookies through your browser settings; however, this may affect website functionality.

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While we strive to protect your information, no method of transmission over the internet is 100% secure.

We retain personal information only for as long as necessary to:

• Fulfill orders
• Maintain business records
• Comply with legal obligations

When information is no longer required, it is securely deleted or anonymized.

Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.

At Purely Baskets & Blooms, we take great care to design arrangements that reflect the style, colour palette, and sentiment you have selected. As flowers are natural and seasonal products, availability may vary.

In the event that specific flowers, foliage, or containers are unavailable at the time of fulfillment:

• We reserve the right to substitute with flowers or containers of equal or greater value
• Substitutions will be made while preserving the overall look, colour palette, and design intention of the original arrangement
• Every substitution is handled thoughtfully and with respect for your vision and the occasion

If a significant change is required, we will make reasonable efforts to contact you prior to delivery. By placing an order with us, you acknowledge and accept this substitution policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Purely Baskets & Blooms
Email: info@purelybasketsandblooms.com
Service Area: Ontario 

This Privacy Policy is intended to provide transparency and peace of mind while you shop with Purely Baskets & Blooms.